It is not a question if I can't say no
White paper download request, MarketingWeek.com (April 20, 2015) |
This week I received an email from MarketingWeek.com. In the email was an offer to receive a white paper on social media. I was interested and filled out the form.
I was not necessarily happy for "3rd parties" to get my details so I didn't tick that box.
I received the message in red to tell me that I had not acquiesced to the site's conditions.
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White paper download request, MarketingWeek.com (April 20, 2015) (Detail) |
I think this sort of duplicitous tactic is one thing that drives consumers round the bend. So why would a firm in the marketing business think that this course of action is acceptable when dealing with its customers?
Labels: customer confusion, Customer service, Marketing Week
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