A business built on service
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| Bike Repair Centre, 47 West Broadway, Vancouver, BC |
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| Sign outside Bike Repair Centre, 47 West Broadway, Vancouver, BC |
Last week I was walking along West Broadway in Vancouver and came across this shop. During the spring and summer months the service departments of many bike shops can get horribly backed up and it can often take days, and sometimes even weeks, to get your bike serviced.
This shop offers same day or next day service on all tuneups. The website (http://www.bikerepaircentre.com/) advises that the 24 hour promise will be in effect for as long as it appears on the website.
And what, I wonder, might result in the offer being withdrawn? The number one reason is likely success. Too much business, not enough trained staff, and an overwhelming volume of bicycles waiting for service. A bit ironic that the main reason that this shop gives to do business with it is probably the number one reason why the level of service will slip.
I wonder what the management will do to ensure that the delivery can keep up with the promise?
Labels: bicycles, Bike Service Centre, great customer service, repair, service
posted by simon @ mba4rent @ 10:34 AM
1 Comments
1 Comments:
Hey Simon!
I just saw this blog post. Thanks for the write up about us.
Yes our business is built on Service. Our goal is to provide the best service possible.
24 hour turnaround is our ultimate goal in all the repairs we do.
In the beginning it was not hard to meet the demand, but as the public has taken more interest in our services we began to take on more repairs to meet that demand.
We currently are working our butts off to try and get back to that 24 hour turnaround goal.
We have recently acquired a fleet of courtesy bikes that are about to be rolled out to help customers in need of a bike when theirs are in for servicing.
Next year, we are finally going to be ramping up our staff to maintain a fast turnaround.
Hopefully our ultimate goal of 24 hour service can be achieved in the new year.
If you guys have any question feel free to contact us. We would love to answer any of your questions.
John
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