Friday, March 20, 2015

Getting half of it right means you're actually getting it wrong

Clock and clock radio at Hotel Vancouver, Vancouver, BC
(Photo taken March 11, 2015)

In the retail and hospitality industries there are a million little details to get right. And when something entirely expected happens, like the start of daylight savings time, it would be nice if the clocks in the room were all showing the correct time.

In this case a 50% grade does not mean a pass. The clock radio is correct, but the alarm clock is wrong. The clock radio is set to Pacific Daylight Saving Time, while the alarm clock is an hour behind,  on Pacific Standard Time.

You know that this is going to turn out badly. Someone will use the alarm clock and set the alarm so they can catch their flight, or make it to that meeting, or have breakfast with their sweetie. And they'll be an hour late.

Maybe businesses like hotels need someone like me to be their anal retentive conscience. (Or at least hire someone to worry about the details that seem to get ignored by too many businesses.)

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