High standards of cleanliness (Once a week)

Anyone with a young child gets used to making frequent trips to washrooms. If the choice is an embarrassing accident, then any washroom will do.

Well, almost any washroom. Obviously size is important. You need to be able to get two people and a stroller into the room, and preferably into a stall. And a clean washroom is also desirable. On more than one occasion my daughter has refused to use a washroom because it was "smelly".

So retailers who attract people likely to have young children in tow are well advised to have well-signed washrooms that are well maintained.

The management at Toys "R" Us prints up Washroom Audit form each week. According to this form, "Your satisfaction is our priority". According to this form the washrooms are to be inspected every hour. For the week of February 26 to March 03, 2012 the washroom was inspected at 8:00 am on the first day. If this form was correct that was the only time the washroom was inspected all week.

If you are only going to inspect the washroom once each week, then why advertise the fact. You just embarrass yourself.