You need to keep the franchisees in line

Armchair at Blenz

I saw this armchair, and its similarly worn companion, at a Blenz location last week. And what message does this send to me?

1) The franchisee is trying to save money by not replacing worn out furniture
2) Blenz is not paying enough attention to the quality at its franchise locations

There is a Starbucks a couple of blocks up the street from this Blenz, and it is ALWAYS busy and usually full. This Blenz never seems to be more than 1/2 full.

So, I'd guess that this Blenz is not doing all that well. Or, that is the conclusion that customers are probably coming to.